At phwim, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how it is used, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
When you register for a phwim account, we collect your full name, date ofbirth, email address, and a chosen username. We also ask for your mobile number, which is used for account verification and security alerts sent directly to your device. During the identity verification process required under Philippine regulations, we may request a government-issued ID such as a PhilSys card, passport, or driver's licence. Payment-related details such as your preferred deposit method and transaction history are recorded to process your funds accurately and securely. All of this information is collected only to the extent necessary to operate your account and comply with applicable laws in the Philippines.
When you browse or play on phwim, we automatically collect certain technical information to keep the platform running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or games you interact with during each session. We also record session timestamps, login history, and in-app navigation patterns to detect unusual activity and protect your account from unauthorised access. This data helps our technical team identify and resolve performance issues quickly, ensuring a consistent experience whether you are on mobile or desktop. None of this technical data is used to build advertising profiles or shared with third-party marketing services.
phwim uses essential cookies to maintain your login session and remember your preferences across visits, such as your preferred language and display settings. These cookies are strictly functional and are not used for cross-site tracking or behavioural advertising. Analytics cookies may be used in an anonymised, aggregated form to understand how players navigate the platform so we can improve the overall experience. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may affect certain platform features. We do not use third-party advertising cookies or share cookie data with external marketing networks.
The personal data we hold is used exclusively to operate and improve the phwim platform for players in the Philippines. Specifically, we use your information to process account registrations and logins, verify your identity in line with regulatory requirements, handle deposits and withdrawals accurately, and send you important account notifications such as security alerts or policy updates. We may also use aggregated, anonymised data to analyse platform performance and develop new features that better serve Filipino players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any communication we send based on your data will always relate directly to your account activity or platform updates, never unsolicited promotional content from third parties.
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in access-controlled environments with strict internal permission policies. Our security team conducts regular reviews of our systems and processes to identify and address potential vulnerabilities before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and the relevant Philippine authorities in accordance with the Data Privacy Act of 2012. We encourage you to use a strong, unique password for your phwim account and to enable any available two-factor authentication options for an additional layer of protection.
phwim does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary and under strict data processing agreements. These partners are required to handle your data in accordance with applicable Philippine privacy laws and our own data protection standards. We may also disclose information to regulatory authorities or law enforcement agencies when required by law or when necessary to protect the rights and safety of our users. Any such disclosure is handled with care and limited strictly to what is legally required or permitted.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with the Data Privacy Act of 2012. Simply reach out to our support team with your account details to initiate a request.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly through your profile settings, or contact our team for assistance with more complex amendments. Keeping your information accurate helps us serve you better and maintain account security.
You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent and no other legal basis applies. Please note that certain data may need to be retained for regulatory compliance or legal obligations even after an erasure request. We will inform you clearly of any such limitations when processing your request.
You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on legitimate interests. If you wish to exercise this right, please contact our support team with a clear description of your objection. We will review each request carefully and respond in line with our obligations under Philippine data privacy law.
To exercise any of your data subject rights, you can contact the phwim support team by sending a message through the platform or by writing to us at the email address listed in the footer of this page. Please include your registered account username and a clear description of your request so we can process it efficiently. We aim to acknowledge all privacy-related requests within five business days and to resolve them fully within thirty days, in line with the requirements of the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and are committed to resolving them fairly and transparently.
Last reviewed: 2025. This Privacy Policy applies to all players using the phwim platform in the Philippines. For related information, see our Terms and Conditions and Responsible Gaming pages.
If you have any questions about how phwim handles your personal data, the FAQ page covers the most common queries from Filipino players in plain language. Ready to get started on the platform? Create your free account or log in to continue.